All Physical Fixes Require Verdo Assistance
Verdo operators set up and maintain all terminal hardware. Any device restarts, Wi-Fi issues, or hardware problems must be handled by our team. Please contact us and we'll dispatch support.
Typical Response Time
Our terminal support team responds within 1 business day. For urgent hardware issues, please call us directly.
My terminal screen is blank or frozen — what do I do?
Please contact Verdo directly. All physical device issues including restarts and hardware troubleshooting are handled by our operators. Do not attempt to restart or unplug the terminal yourself.
The terminal is not connecting to the network.
Network and Wi-Fi issues require assistance from Verdo operators. Please reach out to us directly and a team member will resolve the connectivity issue for you.
How do I deploy updated content or surveys to my terminals?
Go to Control Center in the portal and make your changes. Use the 'Deploy Changes' button to push updates to your terminals.
A terminal shows 'Pending Deployment' status.
This means the terminal has been registered but content hasn't been deployed yet. Go to Control Center and deploy your configuration.
How do I add a new terminal to my account?
Contact your Verdo representative. Our operators will set up, configure, and install the terminal at your location.
Can I change which survey is displayed on a terminal?
Yes. Go to Control Center → Survey Terminals, select the terminal, assign a new survey, and deploy the changes.
Who is responsible for terminal installation and physical setup?
Verdo operators handle all terminal installations, physical setup, device configuration, and on-site maintenance. Clients manage content and survey settings through the portal.
Report a Hardware Issue
Experiencing a hardware failure, device restart need, or connectivity problem? Contact Verdo at terminals@verdohq.com with your terminal ID. Our operators will handle all physical repairs and device maintenance.