System Support
Help with Verdo Technology systems, Terminals, POS devices, and portal access
Systems We Support
Verdo Terminals
Customer feedback and survey kiosk devices, deployment, and connectivity
Verdo-Provided Devices
Mobile devices and tablets for field operations
Portal System Access
Organization Admin Portal and hub access issues
POS Terminal Troubleshooting
1. Verify the device has an active internet connection.
2. Ensure the Terminal ID entered on the device matches the one assigned in your Organization Admin Portal.
3. Restart the device and relaunch the POS app.
4. If using Wi-Fi, move the device closer to the router and retry.
1. Confirm your product catalog has been saved and deployed in the Organization Admin Portal under POS Terminals.
2. Check that the terminal is assigned to the correct location.
3. Force-close and reopen the POS app to reload the latest catalog.
1. Make sure all draft changes have been deployed from the Organization Admin Portal.
2. On the terminal, navigate to Settings and tap Check for Updates.
3. If updates still don't apply, restart the device to force a fresh sync.
1. Verify the payment method accepted is enabled in your terminal settings.
2. Check that the terminal update password is set under Company Settings → Terminal tab.
3. For failed transactions, note the error code displayed and contact support.
Basic Troubleshooting
Check Power & Connections
Ensure devices are powered on and connected to the internet
Restart the Device
Power cycle the terminal or device (off for 10 seconds, then on)
Verify Network Connection
Check Wi-Fi or ethernet connectivity and signal strength
Contact Support if Issue Persists
If problems continue after basic troubleshooting, reach out to our team
Contact System Support
Technical Support Email
info@verdohq.comPlease include:
- Device or terminal ID (if applicable)
- Location name and address
- Description of the issue
- Any error messages displayed