Typical Response Time
Our support team responds within 1 business day. For urgent issues, please call us directly.
How do I view my visit reports?
Navigate to the Reports section from the top navigation. Published reports will appear there, sorted by date.
How do I add a team member to the portal?
Go to Company Settings → Partners tab. From there you can invite and manage partner accounts.
How do I update my payment method?
Go to Company Settings → Payment tab to add, remove, or update your payment methods on file.
Why is my location score lower than expected?
Location scores are based on your most recent visit report. Review your latest report in the Reports section for detailed findings.
How do I request a visit?
From the Locations page, select a location and click 'Request Visit'. Fill out the form and our team will be in touch.
How do I change my portal theme?
Go to Company Settings → Preferences tab to switch between light, dark, or auto (system) theme.
Report a Portal Issue
Experiencing a technical problem or bug? Email us at info@verdohq.com with a description of the issue and we'll resolve it promptly.